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LESS NOISE.
MORE CLARITY.

Insights that actually help you think, lead, and move.​

Insights

PROGRESS OVER
PERFECTION —
IN PRACTICE.

Articles, curated reads, and conversations with people doing the work.

The world isn't slowing down — and neither are the expectations placed on leaders, teams, and the systems that support them.

Our Insights page is where we make sense of it all:
what's changing, what actually matters, and how organizations can move forward with clarity instead of noise.

Here, you'll find three kinds of insight — different in format, unified in purpose:

Articles We've Written

Our own perspectives from the field: what we're seeing, learning, and unlearning as we work alongside teams navigating customer experience, data, technology, and AI-enabled transformation. Real stories. Real lessons. No corporate varnish.

Curated Articles

Thoughtful reads from others — the pieces we highlight for clients, send to peers, and save for ourselves. If it helps leaders think more clearly, challenge assumptions, or make better decisions, it's here.

Progress Not Perfection — Podcast

A series of conversations with the people doing the work: leaders in the middle of transformation, veterans who've seen it all, and those just about to take the leap. Honest, grounded, and refreshingly human — because progress isn't linear, and the best lessons often come from the messy parts.

Progress Not Perfection — Podcast

Whether you're looking for perspective, inspiration, or a way to cut through the noise, you're in the right place. Insights that help you think. Insights that help you move. Insights that meet the moment.

Whether you're looking for perspective, inspiration, or a way to cut through the noise, you're in the right place. Insights that help you think. Insights that help you move. Insights that meet the moment.

LinkedIn Articles

Insights
Dear Financial Institutions: Please Don't Make My Daughter Wait on Hold
CXCCaaSLeadership
Read on LinkedIn →
Cycling Is the New Golf: Endurance Mindset for Leaders
LeadershipPersonal Growth
Read on LinkedIn →
Why Grey Hair Matters — Experience > Hype
CareerStrategy
Read on LinkedIn →

Curated Reads

From around the web
The AI Fundraising Playbook
Nonprofit TechAI

Clear ways to use AI to personalize donor outreach.

Open article →
Designing CCaaS for Humans
CCaaS WeeklyCX
Open article →
Strategy Is a Portfolio of Bets
Harvard Business ReviewStrategy
Open article →
Modern Data Models for Personalization
dbt LabsData
Open article →

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Occasional insights — thoughtful, relevant, and never spammy.

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